Terms & Conditions

The agreement

By registering, depositing or playing you enter an agreement with Oakfold Casino Entertainment Ltd., licensed by the Malta Gaming Authority. Our privacy policy, cookies policy, responsible gaming page and the specific terms attached to any promotion all form part of it.

Who may open an account

• You must be at least 18 years old, and old enough to gamble legally where you live.
• You must open the account in your own name, with your own details, and use payment methods that belong to you.
• One account per person, per household and per shared device or IP address. Duplicates are closed and any bonus winnings on them voided.
• You must not be self-excluded with us or listed on BetStop.
• You are responsible for the law where you sit. If online casino play is restricted there, do not open an account.

Verification

Before a first withdrawal we verify identity, address and ownership of the payment method. We may repeat this if account details change, if a much larger transaction appears, or where our licence requires it. Play may be paused while a check is outstanding.

Send clear, unedited documents the first time and this usually finishes inside 24 hours. Blurred corners and cropped edges are the single commonest cause of delay.

Deposits and withdrawals

• Deposits must come from an account or wallet in your own name. Third-party payments are refused and returned.
• We do not offer credit and cannot lend money to fund play.
• Crypto values move. The amount credited is the value received at the time it lands, and network fees are set by the network, not by us.
• Withdrawals of a balance that has never been wagered may be returned by the original route after a check, as anti-money-laundering rules require.

Bonuses

The welcome offer is a 150% match up to $500 plus 100 free spins. The match stops at the $500 ceiling, which a deposit of $334 reaches; larger deposits do not increase it. The calculator on the main page shows the arithmetic for any amount.

• Bonus funds carry a wagering requirement, shown in full before you opt in. Until it is met, bonus funds and anything won from them cannot be withdrawn.
• Games contribute to wagering at different rates. Slots typically count in full; table and live games count for less or not at all. The contribution table sits with each offer.
• A maximum bet applies while a bonus is active. Exceeding it can forfeit the bonus and its winnings.
• One welcome offer per person, household, device or payment method.
• Requesting a withdrawal while a bonus is live forfeits the outstanding bonus balance. Your own deposited funds are never affected.
• Free spins expire if unused within the period stated with the offer.
• Where an offer is claimed through automation, duplicate accounts or coordinated play, we may void the bonus and its winnings. Deposits remain yours.

The monthly cashback challenge pays up to 5% and the VIP programme runs to 6 levels; the terms for each are published with the promotion.

Fair play

• No bots, scripts, automated play or exploitation of a software fault.
• No collusion with other players, and no playing on someone else's behalf.
• No sharing an account, and no selling or transferring one.
• Do not attempt to disrupt the site or its security, or to access parts of it you have not been given.

Where we find any of the above we may suspend the account, withhold winnings connected to it and report the matter to our regulator. We will tell you what we found and why.

Errors and malfunctions

If a game, the cashier or a promotion behaves incorrectly, the affected rounds are void and stakes are returned. A malfunction voids all pays and plays — the standard rule across licensed casinos, and it applies equally where the fault would have paid in our favour.

If an obvious pricing or crediting error puts funds in your account that you were not entitled to, tell us. We will correct the balance, and we will not treat an honest report as a breach.

Dormant accounts

An account with no sign-in for 12 consecutive months is treated as dormant. We contact you at the address on file first. A small monthly administration fee may then apply, never exceeding the remaining balance, and it stops the moment you sign in. A dormant account with a zero balance may be closed.

Closing your account

You may close your account at any time through chat or the help centre; any withdrawable balance is paid out to you. If you close it for reasons connected to gambling harm, say so and we will treat it as self-exclusion — which cannot be reversed on request during its term, by design. The tools are described on our responsible gaming page.

We may close or suspend an account where these terms are breached, where verification fails, where a regulator requires it, or where we have reasonable grounds to suspect fraud. Except in cases of fraud, a legitimate balance is always returned.

Complaints

1. Raise it on live chat, where most matters are settled at once.
2. Ask for it to be logged formally. You receive a reference number and an acknowledgement within 24 hours.
3. A supervisor examines it and replies within 10 business days, with reasons.
4. If you remain unsatisfied, you may refer the matter to the Malta Gaming Authority. We will provide the case details you need.

Liability

We provide the site with reasonable care but cannot guarantee uninterrupted access — connections drop, providers go down and maintenance happens. We are not liable for losses caused by your own equipment, your connection, or your decision to place a bet. Nothing here limits liability that cannot lawfully be limited, including for fraud.

Money staked in a game is at risk. That is the nature of the product, and no clause of ours changes it.

Changes and governing law

We may update these terms. The date at the top of the page always shows the current version, and material changes are notified by email or in your account before they take effect. Continuing to play after that means accepting the new version.

The agreement is governed by the laws of Malta and sits under the supervision of the Malta Gaming Authority. Nothing in it removes consumer rights you hold under the law of your own country.